Purpose of Position/ Summary:
To maintain secure and orderly operation of all units during assigned shifts. Supervise and evaluate custody staff,
enforce LCCC policy, investigate and report all violations of policy or questionable situations concerning participants
and staff to Chief Custody Supervisor.
Essential Functions and Performance Responsibilities:
Supervise custody officers.
Supervise residents and maintain secure and orderly operation of facility.
Ensure residents receive medications in a timely manner.
Assist with intake and placement of all new residents.
Assist Director of Operations, Assistant Director of Operations and Chief Custody Supervisor in the
development of program policies, procedures and rules.
Report and advise on staff disciplinary issues.
Enforce all program rules and procedures.
Assist in security coverage as needed.
Investigate and document incidents and unusual events.
Ensure all reports are reviewed and entered in participant database.
Supervise and ensure logging of all on-site resident activities.
Monitor visitation process.
Monitor maintenance of facility.
Supervise or conduct drug testing and Alco-sensor tests.
Continuously seek innovative ways to improve agency operations.
De-escalate volatile situations and disturbances.
Be proactive rather than reactive.
Promote teamwork and allow staff to engage in decision making.
Model prosocial behavior
Identify and reinforce participant prosocial attitudes and beliefs.
Promote a professional and positive environment among staff and participants.
Identify and acknowledge staff achievements.
Provide staff ongoing communication about agency news and feedback regarding performance.
Apply staff disciplinary action when needed.
Attend and participate in professional development opportunities/training as directed by Executive
All other job-related tasks and specific duties as delegated by the chain of command.
Lifting: must be able to lift/move 50 lbs.
Walking: must be able to walk sufficiently to carry out tasks (i.e., participant supervision, emergency
response, care of environment).
Grasping/Dexterity: must have sufficient dexterity to carry out tasks (i.e., participant supervision,
emergency response, care of environment).
Standing: must be able to stand for sustained periods of time, at least 2 hours.
Sitting: must be able to sit for sustained periods of time, at least 2 hours.
Talking: must be able to express ideas by means of spoken work in a manner that can convey detail to
coworkers, participants and the public.
Hearing: must be able to receive detailed information through oral communication. Also must be able to
hear and respond to participant or staff and hear safety alarms.
Repetitive Motion: must have substantial range of motion and coordination in limbs so as to respond to
safety needs as well as usual clerical and participant needs.
Cognitive: must have the ability to plan and perform activities related to this position, to understand
policies and procedures and implement such in a manner that demonstrates good judgement, to work
independently, to modify work appropriately, to respond to changes in priorities and meet high level
intellectual, mental and cognitive demands.
To perform this position successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.